How to add new contacts?

This guide explains adding contacts to your account and customizing them to meet your business needs. You can add contacts through various methods:

Method 1: Manual Add

1. Click the Add Contact button.
2. Enter the required information: Contact Name and Phone Number (both are mandatory)

Method 2: Bulk Import

Before Import:

• Phone number with country code and + sign without spaces or dashes. (e.g. +14158516395)

1. Navigate to the Contacts section and Select Import/Export from the options.
2. Click Choose a CSV File and upload your data.
3. Select your List (or) Create new list
4. Select your tag (or) Create new tag
5. Match the columns in your CSV file with the corresponding Voicemetrics fields (e.g., Name, Phone Number)
6. Review and confirm the mapping to ensure accuracy.
7. Click Import to finalize the process.
8. A confirmation message will appear once the import is complete.

Method 3: Contact via Webhook

1. Tap the Create Webhook button and provide a name for your webhook.
2. A default webhook URL will be generated. Copy and save this URL for future use.
3. Paste the copied webhook URL on your intended website or Google Ads landing page.
4. Tap the View Log button to view sample data from the webhook.
5. Edit the webhook settings and map the webhook fields to the appropriate Voicemetrics fields for data synchronization.

For detailed steps, go to: What is Webhooks, how does it work?

Customize a Contact

1. View all contacts in the Contacts section.
2. Use filters such as Lists, Tags, or Status to select and manage specific contacts.

For detailed steps, go to: 

• What is List, and how does it work? 

• What is Tag, and how does it work?