Sub Account AI Agents Calls Overview

This guide provides an overview of how to manage and analyze calls within your Voicemetrics Sub-Account.

1. Agent Selection

By default, all agent calls are displayed. You can filter the calls to view those from a specific agent if needed.

2. Call Overview

• Call Information: Displays basic call details such as agent name, start time, end time, and call duration.
• Call Analysis: Provides actionable insights such as goal status, call rating, call sentiment, and call end reason.
• Play Audio: Click the play button to listen to the call recording.

3. Call Summary

The call summary provides a short bullet-point summary (up to 5 points) of the call's key moments.

4. Call Transcript

Displays the detailed transcript of the conversation between the customer and the AI agent.

Need Help?

For troubleshooting, refer to the Knowledge Base or contact our Support Team ([email protected]). 

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