VAPI AI Integration Essentials

This guide outlines the essential steps to integrate VAPI AI for seamless call analysis and reporting. Follow the instructions to configure API credentials, set up webhook URLs, and create analysis prompts to enable features such as call summaries, success evaluations, call ratings, and sentiment analysis.

1. Configure VAPI API Credentials

Enable communication between VAPI AI and Agency account by configuring your API credentials.

1. Access your newly created sub-account in agency account

2. Navigate to Provider Credentials and select VAPI as the voice provider.

3. Enter the API Private Key and Public Key provided by VAPI