How do add-on minutes work in a client sub-account?

This guide explains how free minutes and add-on minutes function within a subscription plan.

Free Minutes

Free minutes are utilized first and remain valid until the end of the subscription period.
Unused free minutes will expire at the end of the subscription cycle.

Once free minutes are fully used, the system will automatically refill add-on minutes based on the client's selection on the payment page.
To configure auto-refill:

Navigate to Manage Subscription Page → Plan Information → Refill Add-On Minutes.
Select refill quantities ranging from 25 to 500 minutes.

Add-on minutes will refill automatically when the wallet balance drops below 10% of the previous refill amount.
Add-on minutes do not expire and can be used as needed.

Scenario: Subscription from 1st Oct to 31st Oct with 1,000 free minutes.

1. Unused Free Minutes:

If only 500 minutes are used, the remaining 500 minutes will expire on 31st Oct.
On 1st Nov, a fresh allocation of 1,000 free minutes will be added.

2. Exhausted Free Minutes:

If 1,000 minutes are used before 31st Oct, the system will refill add-on minutes.
Add-on minutes will then be utilized as per actual usage.

Note: The remaining add-on balance can be tracked on the Usage & Billing page.

Scenario: Plan includes 1,000 free minutes per month, and the customer opts for an annual subscription.

1,000 minutes/month × 12 months = 12,000 free minutes for the year.
The customer can use the 12,000 minutes anytime during the 12-month subscription period.

For troubleshooting, refer to the Knowledge Base or contact our Support Team ([email protected]).

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